Customer Support

Problems don't always occur between the hours of 9am-5pm. KBACE Support Customers can access Support various ways. 

KBACE Online Support Center at https://tracker.phaseware.com/kbace/main.aspx

  • Log support ticketscustomer portal screen
  • Submit requests for enhancements
  • Search Solutions in a Knowledge Base
  • Read or contribute to forums
  • Download product updates or other files
  • Find answers to Frequently Asked Questions
  • Track ticket status through journals

 

By Email

 

By phone at: (800) 334-4470