Make an Informed Decision

Here are some important questions you must ask your prospective Software as a Service provider:

  • How do you handle a Global Workforce? What localizations and languages do you support? Do additional languages and localizations cost more?
  • Do you provide Business Intelligence as a delivered part of the offering, or is that extra?
  • How many different companies / systems do you use for your complete offering? Do I need to contract separately with them?
  • Are your systems integrated or interfaced?
  • Do you offer an on-premise model or are you SaaS only?
  • If I want to add a new Earning or Deduction do you give me the tools to do that or do I need to pay you to do it for me?
  • Is workflow included? Can I easily configure it to meet my requirements?
  • Do you offer a single place for me to go to see everything about my employees, or do I need to navigate to multiple screens?
Software as a Service Myths Versus Reality

Myth: Software as a Service (SaaS) vendors have superior technology over Oracle.

Reality: SaaS vendors prefer free, open source software.

Myth: SaaS vendors are able to innovate faster than traditional ERP vendors.

Reality: SaaS vendors are just catching up.

Myth: SaaS vendors provide excellent customer service and support.

Reality: Most Software as a Service providers give customers access to the software and that is it. KBACE Mentor provides you with true customer service and business process assistance.

Myth: SaaS vendors have been wildly profitable.

Reality: Most SaaS vendors have lost money and rely on external / venture capital to survive.

Myth: Interfaces (XML or otherwise) are just as good as being integrated.

Reality: Interfaces are costly to maintain and can easily break when stitching together multiple point solutions. Additionally, cross-functional reporting is nearly impossible without a single source of truth.

Myth: SaaS implementations take just a couple of weeks and are much less costly than traditional ERP.

Reality: The average timeline for most SaaS HR implementations is 150 days.