Q: Is Mentor a Software as a Service (SaaS) or Business Process Outsourcing (BPO) offering?

A: Mentor is a combination of both SaaS and BPO. Mentor is a subscription-based, hosted solution with flexible Business Process Outsourcing designed to fit each company's unique requirements. The service is based on an affordable, all-inclusive monthly fee.

Q: How many separate parties do I contract with in order to get Mentor?

A: A single contract with KBACE is all that is needed. No other third-party contracts are required.

Q: How long has KBACE been offering Mentor?

A: KBACE has been implementing, hosting, and providing managed services for hundreds of clients over the past 12 years. Through a recent agreement with Oracle, we are now able to offer an affordable subscription-based model with an all-inclusive monthly fee. KBACE Mentor brings together our database administration, implementation, managed services, and Human Capital Management expertise into a single offering that is now available to companies of all sizes.

Q: Is Mentor available with both the Oracle E-Business Suite and PeopleSoft Enterprise?

A: Mentor is only available with the Oracle E-Business Suite.

Q: I’m concerned that multi-tenancy will put my data at risk. Will it?

A: Your data is never at risk with KBACE Mentor. Multi-tenancy refers to a principle in software architecture where a single instance of software runs on a server, serving multiple client organizations (tenants). This model is common to all Software as a Service providers, enabling lower costs so that savings may be passed on to clients. KBACE Mentor is built upon on Oracle's mature, proven technology, leveraging the multi-tenancy feature of the Oracle E-Business Suite Release 12. Who better to trust your data with than Oracle, a world leader in database security?

Q: Does KBACE have its own datacenter or do you partner with a third-party?

A: It is a long-standing philosophy of KBACE to partner with the industry’s best. As such, KBACE utilizes Rackspace Hosting (NYSE: RAX) for all our datacenter needs. Rackspace is a world-wide leader in providing hosting services. Rackspace data centers are engineered to the standards required to support the Zero-Downtime Network™. They are designed and maintained without compromise for security or redundancy. Ever.

Q: My company currently runs Oracle 11.5.10 and we have no plans to upgrade to Release 12 within in the next 2 years. Could Mentor be an option for us?

A: Mentor is an ideal fit if you are currently running Oracle E-Business Suite 11.5.10, PeopleSoft 8.0, or JD Edwards and are looking for the advanced Talent Management functionality that is only available in Release 12.

Q: My company is currently live on an HR system that we’re happy with. Could we use the Mentor Recruitment solution as a standalone product?

A: KBACE Mentor is designed with the flexibility to allow you to use any combination of modules that you may need. Recruitment and Incentive Compensation are easily configured in a stand-alone environment. Additionally, stand-alone Talent Management (including Performance Management, Succession Planning, Recruitment, Learning , and Compensation Workbench) are also able to be integrated with existing HR systems.

Q: I’ve read that traditional ERP companies like Oracle have a difficult time keeping up with the innovation of SaaS providers. Is that true?

A: It is important to not confuse innovation with catching up. Oracle is the largest developer of HCM software in the world with over 2,000 developers producing cutting-edge technology every day. The Oracle HCM platform has been around for 20 years and continues to innovate to meet the evolving demands of world-class organizations across the globe. KBACE Mentor provides continuous access to these innovations in an affordable, SaaS-based model with flexible business process support.

Q: I’ve heard in the news that SaaS providers struggle with profitability and run the risk of going out of business or getting acquired. What assurances can you give me that Mentor will be a stable, independent entity for the foreseeable future?

A: KBACE is not a software firm. We lease the actual software code from Oracle, the 2nd largest software company in the world, which has an impeccable balance sheet. This model allows us to only purchase the exact amount of software we need to service our clients. We have also partnered with Rackspace to provide the optimal amount of hosting services to match our demand. This approach allows us to dedicate an unprecedented amount of resources to providing the highest level of service possible as part of our managed services model.